Privacy & Data Protection
Privacy Policy
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If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
Your Privacy Matters
Wollongong Disability Services operates this website and provides disability support services to participants across Wollongong and surrounding regions. This page is used to inform website visitors and clients regarding our policies with the collection, use, and disclosure of Personal Information for anyone who chooses to use our services.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. The personal information we collect is used for providing and improving our services. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined here.
Information Collection and Use
To provide a better experience while using our services, we may require you to provide certain personally identifiable information. This may include, but is not limited to:
- Full name
- Email address
- Phone number
- Residential address
- NDIS-related information (where applicable)
The information that we collect is used to contact you, provide support services, manage your enquiries, and improve our service delivery.
Log Data
Whenever you visit our website, we collect information that your browser sends to us, known as Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
This information helps us understand user behaviour and improve website performance.
Cookies
Cookies are small data files that are stored on your device and used as anonymous unique identifiers.
Our website uses cookies to collect information and improve our services. You have the option to accept or refuse these cookies. However, refusing cookies may limit your ability to use some portions of our website effectively.
Service Providers
We may employ third-party companies and individuals for the following reasons:
- To facilitate our services
- To provide services on our behal
- To perform service-related functions
- To assist us in analysing how our services are used
These third parties may have access to your personal information only to perform tasks assigned to them. They are obligated not to disclose or use the information for any other purpose.
Data Security
We value your trust in providing us with your personal information. Therefore, we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Links to Other Sites
Our website may contain links to external websites. If you click on a third-party link, you will be directed to that site.
Please note that these external sites are not operated by us. We strongly advise you to review the Privacy Policy of these websites, as we have no control over their content, privacy policies, or practices.
NDIS Participant Confidentiality
We understand the importance of privacy when it comes to NDIS participants. All personal and sensitive information is handled with strict confidentiality and care.
We are committed to ensuring that your data is protected and used only for the purpose of delivering high-quality support services.
Children’s Privacy
Our services are not directed to children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent.